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- An AOE cleaner is required to be a member of a national dry cleaning association offering education and training, research, and technical support.
- An AOE cleaner must demonstrate that they are proficient at stain removal by removing several common but difficult stains including ink, coffee, nail polish from a white silk swatch, one of the hardest fabrics to remove common stains from
- An AOE cleaner must complete a test that evaluates their cleaning performance, solvent clarity and soil removal. This means your whites will come out white, and your pastels will still be bright and crisp.
- An AOE cleaner demonstrates their professionalism in a variety of ways including taking educational classes, using secret shoppers, and having their plant evaluated by a national association of cleaners.
- An AOE cleaner must not have any unanswered complaints with the local Better Business Bureau. If the cleaner does have an unanswered complaint, they cannot earn the AOE.
- An AOE cleaner must submit photos of their plant and storefront. Since we cannot inspect every plant in person, photos provide a means of evaluating the types of operation they run.
- An AOE cleaner must display the AOE Customer Service Principles, and commit to fulfilling them.
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